Payment Processing & New Loan Manager

The purpose of this job is to effectively manage the Payment Processing and New Loan of Mtg Servicing Loan Administration/Real Estate.

• Cross-train, lead and develop team of associates to prom,ote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals.
• Manage the Payment Processing, New Loan, Payoff-Release & Assumption Departments which includes the management of all personnel and HR related aspects of the job as well as management of various analytical reports, etc.
• Provide customer service to both internal and external customers as it relates to Payments, New Loans, Assumptions & Payoffs/Releases etc.
• Responsible for implementing policies and writing procedures as new regulations often require changes to the current policies and procedures (ex. CFPB changes).
• Responsible for keeping up with Regulatory Requirements to ensure that Trustmark is following all regulations that relate to Payment Processing, New Loans, Payoffs and Assumptions
• Support our customers and maintain the integrity of our payment processing, new loan, assumptions and payoff areas.
• Further develop and refine our payment processing, new loan and payoff operations through creation and implementation of processes, standards, and best practices that work efficiently and effectively.
• Collaborate, cross-departmentally to build-out critical tools, automate routine work where possible, and address longer-term or recurring issues.
• Be the internal subject matter expert for payment processing, new loan onboarding, payoffs and assumptions.
• Complete daily reconciliation for client payment processing and new loan activities.
• As needed, provide support to Payment Processing Specialist and New Loan onboard our customers with our payment processors.
• Maintain relationships with our payment processing & new loan vendors and obligations as a merchant services provider, including supporting annual audit requirements.
• Serve as the escalation point to our payment processing and new loan areas.
• Ensure funds from payments processed are deposited into client bank accounts.
• Partner with Implementation team to ensure successful production payment tests.
• Perform additional duties as assigned.

• 2-Year associate degree or bachelor’s degree or equivalent work experience
• 3-5 years of experience in the Mortgage Servicing industry
• 2-3 Years of Management experience
• Good Communication skills
• Proficient in Excel & Word
• Unwavering commitment to providing a positive customer experience
• Leadership skills
• Ability to manage people effectively
• Good organization skills
• Interpersonal skills, as related to leading a team of employees to complete assigned tasks
• Analytical skills
• Exceptional collaborative and troubleshooting/deductive skills, including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner
• Ability to operate in a fast-paced environment

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site.  Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank.  No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.