Wire Transfer Supervisor

The Wire Transfer Supervisor ensures our team is well trained in new processes and completes required training. The responsibilities of this job is to provide supervision of the wire staff and the technical supervision in processing the daily files and specifically carry responsibility for Start operations. This position also serves as a backup to the Wire Transfer Manager.

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution the strategies align with organizational goals
• Lead and develop our team of associates to promote maximum productivity, engagement, and overall contribution to the strategic organizational goals.
• Receive all incoming customer contracts to confirm accuracy prior to passing to the team for account and initiator profiles.
• Performs Start of Day Operations and balancing procedures.
• Responsible for the research on all escalated wire transfers concerns. This includes communication with our international wire correspondent bank, BNYMellon.
• Responsible for the Wire Transfer Customer List. This includes all contract customers, their authorized wire representatives, telephone number, callback representatives, and other pertinent information. This list is used by the Wire Transfer Staff, Audit, and BSA. It is also used to distinguish the Online Banking customers that have wire access.
• Associates are expected to perform all additional duties as assigned.

• High school diploma with five (5) years of supervisory experience -OR- College degree with two (2) years of supervisory experience
• 5 years progressive experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry.
• Proficient with Microsoft office suite (Teams, Outlook, Word, Excel) and general office equipment.
• Proficient with Adobe Acrobat Pro.
• Leadership Skills
• Balancing experience
• Ability to resolve out of balance situations.
• Excellent customer service skills
• ABA Digital Banker Certificate preferred
• Electronic Banking Officer Certificate (EBOC) preferred

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

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