Computer Operator I/II/III

The purpose of this job is to operate under the guidance of Senior and Lead Computer Operators in order to supervise/operate software and hardware according to pre-set instructions.

**This position may be filled as a level I, II, or III based on additional experience and qualifications required.**

    Working Hours: 7 am - 7 pm | 3 days per week (rotating)

• Monitor nightly batch processing for all applications
• Use CONTROLM to manipulate processing as requested
• Monitor ATM and communicate with vendor via ticketing system when issues arise
• Monitor file transfer system
• Monitor computer room and escalate issues as required
• Learn nightly application balancing process
• Learn Service Now ticketing system
• Respond to password reset requests
• Perform additional duties as assigned.

• High school education
• Makes rational and timely judgements based on information including relationships, patterns, causes and effects.
• Customer service
• Uses various hardware and software programs as required. Microsoft Office
• Oral and written communication skills
• Operates by and adheres to a situation-appropriate and effective set of core values and beliefs.

Additional qualifications required for Level II:

• 3+ Years operations experience

Additional qualifications required for Level III:

• 5+ Years operations experience

Physical Requirements/Working Conditions:

• 12-hour shifts
• Sit for extended amount of time

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.