Senior Manager Corporate Treasury Services Escrow & Title Solutions

The Senior Manager, CTS Escrow & Title Solutions has responsibility for establishing and leading a team of Corporate Treasury Services (CTS) sales and operational Escrow and Title Company professionals, selecting technology partner(s) for Trustmark’s product set and the ongoing management of these relationship(s).  The manager is responsible for product documentation, marketing materials, product development and enhancement, profitability analysis, product pricing, regulatory reporting, and compliance, as well as other duties required in the delivery of the for sales products and services to our target markets. This role will be part of the CTS Line of Business Leadership Team. 

• Crosstrain, lead and develop a team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals. 
• Establish and achieve product revenue goals for the unit working with Corporate Treasury Services management and finance and measuring performance against these goals.   
• Develop and implement marketing, sales programs, training programs, strategic plans, and other tools necessary to reach department and bank revenue goals – this will include assisting subordinates with creating marketing collateral materials and training materials as well as conducting training for the department and bank as needed. 
• Conducts and coordinates product research, product development, and gap and improvement analysis for the product suite. Presenting these needs to management and following the bank’s processes and policies for vendor selection and ongoing management. 
• Reviews, recommends, and initiates product enhancements, product implementation, and maintenance ensuring Trustmark’s product competitiveness for features, functions and pricing.   
• Actively lead the team to optimal performance through a commitment to strong coaching routines and techniques; provide direct feedback while holding multiple teams and vendors accountable for goals, performance objectives and KPIs.  
• Build strong, effective partnerships with key vendors, compliance, credit, treasury administration, audit and finance Commercial, Private Banking, Corporate and other Lines of Business colleagues across the enterprise to work together and collaborate to remove roadblocks for success including credit performance. 
• Create and maintain a repository of questions and answers for common questions requested by public entities or large corporate clients that submit Request for Proposals (RFP).  
• Proactively support referrals to other business lines and cross selling which results in additional revenue. 
• Demonstrated problem-solving ability and commitment to the highest performance standards. 
• Perform additional duties assigned by management to meet organizational needs. 

• Bachelor’s degree in finance, business or related field or commensurate work experience with an emphasis in the Escrow and Title Company business nationally 
• At least 10 years of Product Management or related Treasury Services experience 
• Minimum of 5 years of supervisory experience  
• Proven track record of sales, revenue and profits in the business 
• Prior experience with coaching teams and providing innovative solutions tailored to customer needs 
• Influential communication with the ability to coach by observation and interaction, focused on continually developing and mentoring the team 
• Strong financial and business acumen which includes knowledge of bank products/services, lending/fair lending, collateral management, and regulations required  
• Excellent verbal, written and interpersonal communication skills including engaging presentation skills, effective proposal writing and excellent public speaking 
• Demonstrated ability to solve practical problems  
• Demonstrated ability to hold team members accountable to high standards of performance  
• Dem onstrated ability to lead change and follow through on change initiatives 
• Demonstrated experience with sales strategy and sales process development  
• Excellent knowledge of software programs such as Microsoft Word, Excel, PowerPoint, and other software products that may be used by the department 
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment 
• Must be able to exercise confidentiality with sensitive information 

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.  

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.