Retail Market Manager I

Position will be responsible for providing coaching branch management teams in achieving profitability, sales, customer experience, compliance, and growth initiatives.

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals
• Provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers. Hold team accountable for achieving goals
• Conduct branch visits to ensure adherence to bank policies, successful implementation of new products and services and to develop and maintain strong relationships with branch associates
• Monitor, measure and manage sales and business development programs
• Enhance operational efficiencies through the monitoring of branch processes, identification of work flow issues and offering solutions
• Build strong, effective partnerships with colleagues across the enterprise to work together and collaborate to remove roadblocks for success
• Ensure there are comprehensive policies and procedures and appropriate controls in place to ensure consumer banking is prudent and in compliance with the bank’s risk appetite including loan and credit quality
• Collaborate with the Risk division to ensure consumer banking is prudent and the non-performing loan ratio is within the acceptable risk tolerance limits
• Actively participates and creates opportunities for branch leadership and consumer lenders to participate in community organizations to source business development opportunities and demonstrate commitment to the local community
• Perform additional duties as assigned.

• Bachelor’s degree in finance, business or related field or commensurate work experience
• Minimum ten years of sales and customer service experience, preferably in a retail banking environment
• Minimum seven years retail branch management experience, including managing multiple branch or retail locations
• Proven record of success building and growing consumer relationships
• Minimum five years of progressive leadership experience in building, motivating and coaching successful teams
• Prior experience with lending involving strong credit knowledge and skills which align with the established qualification standards
• Prior experience with coaching teams to provide innovative solutions tailored to customer needs
• Influential communication with the ability to coach by observation and interaction, focused on continually developing and mentoring the team
• Strong financial and business acumen which includes knowledge of bank products/services, lending/fair lending, collateral management, and regulations in a retail banking environment
• Excellent verbal, written and interpersonal communication skills
• Demonstrated ability to solve practical problems
• Demonstrated ability to hold team members accountable to high standards of performance
• Demonstrated ability to lead change and follow through on change initiatives
• Demonstrated experience with sales strategy and sales process development
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and system
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment
• Must be able to exercise confidentiality with sensitive information