Collection Specialist II

The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back-end collector depending on business needs.

• Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex consumer or commercial accounts/loans. This position requires moderate supervision
• Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
• Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
• Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure, or repossession request, etc.
• Recognizing problem accounts/loans, alerting management, and providing input on a suitable course of action
• Perform additional duties as assigned.

• High School and/or some college education
• Three or more years of related collection experience, working similar consumer, mortgage or commercial products.
• Upper-level knowledge and understanding of collection industry standards including a working knowledge of the Privacy Act and Fair Debt Collection Practices Act, Bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
• General knowledge of the lending process
• General knowledge of credit bureau reporting
• Good communication and interpersonal skills
• Strong organizational and analytical skills
• Good judgment
• Strong negotiating and decision-making skills
• Strong PC skills

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.