Cyber Fraud Analyst

The purpose of this job is to monitor online transactions and online account activity as well as the fraud systems of the bank to detect, prevent, and minimize fraud losses.

• Monitor online transactions and online account activity to detect suspicious or unauthorized behavior.
• Investigate and document online fraud attempts, trends, and financial loss events.
• Identify and analyze online fraudulent activity or suspect activity.
• Take appropriate action to minimize exposure in a timely fashion.
• Report fraudulent online activity to management.
• Enter suspect account information into the case management system.
• Communicate effectively with internal teams and external clients, ensuring timely resolution of cases.
• Recommend online fraud prevention improvements based on trend analysis and incident reports.
• This position will be the Corporate Security subject matter expert on cyber crime and Trustmark online banking platforms.
• Perform other duties as required.

• Four Four-year degree in business-related field, Computer Science, Cyber Security, Information Technology, or a related field, AND 2 years in cybercrime, online banking, or related experience.

-OR-

• 5 years  of experience in Cybercrime, online banking, or related experience
• Advanced analytical skills
• Ability to effectively communicate with Senior Management
• Ability to investigate complex fraud cases
• Ability to analyze and separate complex fraudulent activities and trends
• Contribute to the development and implementation of fraud processes, tools, and policies within the department.
• Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent
• Ability to manage multiple systems, prioritize tasks, and meet deadlines
• Exceptional written and verbal communication skills

Preferred:

• Experience working in a financial institution or fintech environment
• Three years’ experience in fraud detection, investigation, or related roles

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.