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Customer Service Specialist I

Location US-MS-Pearl
Posted Date 2 days ago(8/12/2025 9:00 AM)
Job ID
2025-18741
Category
Loan Operations
Type
Regular Full-Time
Job Grade
5
FLSA Status
Non-Exempt
Working Hours
8am - 5pm
Job Location: Company
Loan Operations - 10037

Overview

The purpose of this job is to respond appropriately, timely, and accurately to the needs of Trustmark’s external and internal customers by answering questions and/or resolving problems involving loan accounts.

Responsibilities

  • Assist external and internal customers with accounts, which includes resolving loan account issues by submitting appropriate maintenance documentation for input to loan system; verifying, quoting, accepting and faxing pay offs; and processing overpayment for customers.
  • Process and balance loan transactions and payments.
  • Analyze, conduct research of bank records, and proactively resolve less complicated loan account requests/issues received directly or by referral from Customer Contact Center.
  • Monitor and correct matured loans and credit line reports as well as reviewing credit line problem statements as alerted by system prior to statement mailing.
  • Distribute route work.
  • Perform additional duties as assigned.

Qualifications

  • High school education/GED and two years customer service experience
  • Basic knowledge of customer service procedures and techniques (2 years experience)
  • Functional loan knowledge such as calculating interest, loan-billing transactions, problem solving, balancing transactions, etc.
  • Knowledge of how to effectively handle a high volume of external and internal inquiries and demands
  • 10 key calculator (test)
  • Ability to comprehend/interpret questions involving loan accounts and articulate/communicate effective written or verbal response
  • Ability to recognize barriers to customer satisfaction; proactive in eliminating/overcoming barriers
  • Detail oriented with an emphasis on accuracy
  • Computer skills
  • Time management principles to prioritize workload
  • Ability to work well under pressure and within tight deadlines
  • Ability to accurately batch, balance, and process loan transactions
  • Data Entry test 6,000 key strokes with 10% or less error rate

 

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. 

 

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

 

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Trustmark is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran or disability status, and any other status protected by law. Upon request, reasonable accommodations will be made for all qualified individuals with disabilities. If you need accommodation for any part of the application process because of a medical condition or disability please send an email to careers@trustmark.com or call 866-213-1418 to let us know the nature of your request.

Equal Opportunity Employer/Females/Minorities/Individuals with Disabilities/Protected Veterans