Collection Operations Specialist II

The purpose of this job is to provide daily operational support for the collection and repossession groups.

• Letters:
  • Compliance letter – type letters, labels and envelopes and proof of mailing
  • Mailing of all system generated letters
  • Maintaining copies of letters
• Extension request:
  • Prepare required documents or request same from CDP, update system of record copy, log and mail
  • Utilize Loan Flow to submit documents for extension. Mailing and tracking extension documents to and from customers
• Filing:
  • Assisting with filing of Special Assets Department documents
• Mortgage Assistance Packages:
  • Sending packages to customers, reviewing completeness of returned packages and creating letters to customers related to the status of the package
• Document Imaging:
  • Scanning all compliance letters and other documentation as needed
• Reporting:
  • Other Operating Department report
• Ordering Supplies for the Department
• Paying Vendor Invoices
• Perform additional duties as assigned.

• High School and 2 years college
• 2 years administrative or operational environment
• General knowledge of Banking
• PC Word and Excel
• Data base input
• Team player
• Good communication skills
• Organizational skills
• Self-starter 

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.