ACH Specialist I

The purpose of this job is to perform daily ACH exception functions, this includes qualifying or returning credit and debit rejects, processing ACH affidavits, stop payment request, phone inquiries, error resolution and research.  Assist with processing windows and balancing of windows.  All processing deadlines set by NACHA rules and Federal Reserve must be met in order to prevent losses.

• Process ACH written statements of unauthorized debits in a timely manner to reduce bank losses due to fraudulent activity. Includes research, follow-up, and correspondence with ODFI and customer  
• Process outgoing returns for stop payment request
• Requalify or return rejected items, on-line funds to proper accounts and create notification of change when needed
• Handle phone inquiries, error resolution and research
• Assist with processing windows, balancing of windows, and perform PEP+ maintenance as required.
• Perform additional duties as assigned.

• High School Education
• Knowledge of banking industry
• Detail oriented
• Excellent problem-solving and error-resolution skills
• Good customer service skills
• Computer skills
•  Experience with M&I preferred 
• Experience with On Demand preferred 
• Microsoft Word preferred 
• Microsoft Excel preferred 
• Knowledge of General Bank Operations preferred