• Access Control Specialist

    Location US-MS-Jackson
    Posted Date 2 months ago(11/1/2018 11:51 AM)
    Job ID
    Regular Full-Time
    Job Grade
    FLSA Status
    Working Hours
    8AM-5PM Mon-Fri
    Job Location: Company
    Corporate Security
  • Overview

    The purpose of this job is to help insure physical security of employees, customers and facilities owned and operated by Trustmark. Under general supervision, test and maintain data network connections.


    • Controlling, monitoring & diagnosing problems that require repair for all Trustmark’s facilities that have card access systems
    • Assisting Lead Console Operator with daily operational responsibilities
    • Processing requests for card access modifications on employee, temporary employee, vendor, and tenant cards
    • Working with vendors to ensure proper installation, maintenance, repair, and testing of card access/alarm related hardware and software
    • Troubleshoots and resolves data network communications problems
    • Sending, reviewing, and filing card holder reports for auditing purposes
    • Monitoring and tracking card access activity system wide
    • Maintaining the card holder database and holiday calendar regularly


    • Knowledge of alarm monitoring, cards access management and experience with digital video systems is preferred
    • Basic Knowledge of network protocols, frame relay, routers and switches
    • Detail oriented
    • Great interpersonal skills
    • Excellent communication skills – verbal and written
    • Capable of maintaining a professional bearing under stressful situations/emergencies
    • Ability to multitask (handle multiple projects and assignments concurrently)
    • Ability to handle sensitive and confidential information while maintaining confidentiality
    • Intermediate computer skills (basic skills testing of Word and Excel)
    • Ability to use network troubleshooting tools and software
    • Ability to communicate with network providers, PC hardware personnel and communications equipment vendors
    • High School Education
    • Technical or vocational school or equivalent
    • One (1) year of alarm monitoring or dispatcher experience
    • Preferred Experience – Card Access Management and/or Law Enforcement Dispatcher


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