• Head Teller/FSR

    Location US-TX-Houston
    Posted Date 6 days ago(10/10/2018 3:30 PM)
    Job ID
    Branch Banking
    Regular Full-Time
    Job Grade
    Job Location: Company
    Houston Northwest Freeway - 3051
  • Overview

    The purpose of this position is to ensure customer satisfaction and quality service by adherence to TMK policies and standards through supervising, coaching and providing ongoing training to the Teller associates.  This position has overall responsibility for the branches safekeeping of any of its cash or cash equivalent items.  This position will also sell, service, and cross-sell Trustmark products to existing clients & prospects.


    • Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone.  Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers’ additional needs and thank them as they leave. 
    • Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily.  All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
    • Manage, coach, and provide training for Tellers; manage Teller scheduling and overtime, conduct required meetings, jointly complete performance appraisals, and delegate additional duties as required.
    • Processing oversight and or responsibility for review of various transactions including but not limited to: night drop/contract/log, ATM deposits, cash dispense, teller drawer/cash, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, CTR, travelers’ cheques and official checks.
    • Sell, service, and cross-sell deposit accounts, investment products, loan products, transaction accounts, insurance products, and safe deposit boxes.  Determine if customers need other bank services.


    • Basic knowledge of math concepts and principles
    • Bank regulatory issues such as Reg CC, Bank Privacy Act, Bank Secrecy, and Currency Transaction Reporting
    • Detail oriented – must be able to process transactions accurately and efficiently
    • Ability to work in a team environment
    • Excellent customer service and sales skills
      • Ability to meet and greet the public in a professional manner that reinforces TMK’s service standards
      • Ability to display professional appearance and mannerisms
      • Ability to recognize customer needs and make appropriate referrals
      • Ability to meet referral goals in a retail environment

    Basic computer skills

    • Ability to meet minimum standards of Teller Assessment test

    • Ability to learn internal technology systems to perform work tasks

    • Ability to communicate effectively
    • Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
    • Leadership skills
    • Sales experience
    • Six months customer service experience
    • Excellent balancing skills
    • Interpersonal skills to coach and train
    • High school graduate or GED
    • One year of Teller experience (Trustmark Teller Experience preferred)


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