Trustmark

  • Collection Specialist I

    Location US-MS-Brandon
    Posted Date 1 week ago(12/5/2018 3:51 PM)
    Job ID
    2018-11122
    Category
    Loan Operations
    Type
    Regular Part-Time
    Job Grade
    5
    FLSA Status
    Non-Exempt
    Working Hours
    5:00 PM - 8:00 PM Mon - Thur and 8:00 AM - 12:00 Saturday
    Job Location: Company
    Special Assets - 0027
  • Overview

    The purpose of this job is to maintain an effective collections effort on an assigned group of loans/accounts resulting in fewer delinquent loans/accounts and minimizing losses. This position may be a front end or back end collector depending on business needs

    Responsibilities

    • Activities and duties may vary depending upon functional area assigned. This position requires moderate to heavy supervision
    • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, meeting performance goals
    • Negotiating payment terms for delinquent loans/accounts and accurately notating the loan/account following departmental procedures
    • Recommending and documenting loan extensions
    • Recognizing problem loans/accounts, alerting management and providing input on a suitable course of action
    • Skip tracing and other specialty queues as assigned

    Qualifications

     

    • High School and/or some college education

    • One or more years of related collection experience working similar products is desired or appropriate job related experience would be considered
    • Basic knowledge and understanding of collection industry standards of practice including a general knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
    • General knowledge of the lending process from point of application to note documentation
    • General knowledge of credit bureau information and other sources of consumer reporting
    • Good communication and interpersonal skills
    • Good organizational and analytical skills
    • Good judgment
    • Negotiating and decision-making skills
    • Strong PC skills
    • Team player and supporter

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