The purpose of this job is to assist customers that are in a loan default (or at risk of) situation to find solutions to maintain home ownership (retention) or, to identify and discuss property liquidation options when retention options are not appropriate/available. Reviews and coordinates routine to moderately complex workouts and/or coordinates short sale liquidations. May be assigned as (SPOC) Single Point of Contact for borrowers or underwriting responsibilities. Maintains compliance with established departmental, Federal and State guidelines and regulations. May work under general supervision.