• Collection Specialist II

    Location US-MS-Brandon
    Posted Date 2 weeks ago(7/3/2018 5:35 PM)
    Job ID
    Regular Full-Time
    Job Grade
    FLSA Status
    Working Hours
    8am - 5pm M,W,Th,F and 11:00AM- 8:00PM Tuesday
    Job Location: Company
    Special Assets - 0027
  • Overview

    The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back end collector depending on business needs.


    • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
    • Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
    • Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure or repossession request, etc.
    • Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
    • Skip tracing and other specialty queues as assigned



    • High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer or commercial products. Job related experience will be considered.
    • Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
    • General knowledge of the lending process from point of application to note documentation
    • General knowledge of credit bureau information and other sources of consumer reporting
    • Good communication and interpersonal skills
    • Strong organizational and analytical skills
    • Good judgment
    • Strong negotiating and decision-making skills
    • Strong PC skills
    • Team player and supporter


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